FAQ

Frequently Asked Questions (FAQ)

1. How long does it take to process my order?

All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.

2. How long does shipping take?

Shipping usually takes between 5–12 business days depending on your location.

3. Do you ship internationally?

Yes! We currently ship to the United States, Canada, the United Kingdom, and Australia. We're working on expanding to more countries soon. Shipping costs and delivery times are calculated at checkout.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use it to track your package anytime.

 

5. How much does shipping cost?

Shipping costs are calculated at checkout. We also offer free shipping during special promotions.

 

6. Can I change or cancel my order?

You can change or cancel your order within 12 hours of placing it. After that, orders are processed and can no longer be modified.

 

7. What if I receive a damaged or incorrect item?

We’re sorry about that! Please contact us within 48 hours of receiving your order with photos, and we’ll make it right.

 

8. Do you offer refunds?

Yes, we offer refunds for damaged, defective, or incorrect items. Please contact us for assistance.

 

9. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods.

 

10. How can I contact you?

You can contact us anytime via email, and our support team will respond within 24 hours.